Privacy Policy

Welcome to ovi77. This Privacy Policy explains how ovi77 ('we', 'our', or 'us') collects, uses, discloses, and safeguards your personal information when you access or use our online casino and sports betting platform at https://ovi77.app. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable data protection standards.

By registering an account, making a deposit, or otherwise using ovi77's services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform. This policy applies to all users accessing ovi77 from Bangladesh and other permitted jurisdictions.

1. Information We Collect

To provide a secure, personalised, and fully functional betting and gaming experience, ovi77 collects certain personal and technical information from users. The categories of data we may collect are outlined below.

Personal Identification Data

• Full name, username, date of birth, and nationality — collected during account registration to verify your identity and confirm you are aged 21 or above.
• Contact information including email address and phone number — used for account notifications, customer support, and security alerts.
• Residential address — collected to comply with responsible gaming requirements and account verification procedures.
• Government-issued identification documents (e.g., National ID card) when required for KYC compliance.

Technical and Usage Data

• IP address, device type, browser type, operating system, and referral URL — automatically collected when you access ovi77 to ensure platform security and detect fraudulent activity.
• Session logs, game history, wager amounts, and withdrawal records — used to resolve disputes, conduct audits, and personalise your gaming recommendations.
• Cookies and similar tracking technologies — used to remember your session preferences and improve site functionality. See our Cookies section below for full details.

2. How We Use Your Information

ovi77 uses the personal data collected for lawful, specific, and transparent purposes only. We do not process your data beyond what is necessary to deliver our services. Specifically, we use your information to:

• Create and maintain your ovi77 account, verify your identity, and confirm eligibility (21+ age requirement).
• Process deposits and withdrawals through supported payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Provide access to casino games, live dealer tables, cricket betting markets, slots, and crash games available on the platform.
• Communicate service updates, account security alerts, promotional offers (where you have opted in), and responsible gaming reminders.
• Detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities.
• Comply with applicable laws, regulatory requirements, audit obligations, and respond to lawful requests from authorised public authorities.

3. Sharing of Your Information

ovi77 does not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share data with trusted parties in the following limited circumstances:

• Payment processors and financial institutions (including bKash, Nagad, Rocket, Upay, and card networks) strictly for the purpose of completing your deposit and withdrawal transactions.
• Technology and service providers (such as game studios, KYC verification partners, and platform infrastructure providers) who operate under strict confidentiality obligations and data processing agreements.
• Law enforcement or regulatory bodies when legally required or when we believe, in good faith, that disclosure is necessary to protect the rights, property, or safety of ovi77, our users, or the public.

All third parties with whom we share data are required to implement appropriate technical and organisational security measures. ovi77 retains responsibility for ensuring that any such sharing is lawful and proportionate.

4. Cookies and Tracking Technologies

ovi77 uses cookies and similar technologies to enhance your browsing experience, remember your session preferences, and analyse platform usage. Cookies are small text files placed on your device. We use the following types of cookies:

• Essential cookies — strictly required for the platform to function correctly, such as maintaining your logged-in session and processing secure transactions. These cannot be disabled.
• Analytics cookies — help us understand how users navigate and interact with the platform, allowing us to improve functionality and user experience. Data collected is aggregated and anonymised.
• Preference cookies — store your display settings, preferred language, and other personalisation options so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the ovi77 platform and limit your ability to access some features.

5. Data Retention and Security

ovi77 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Account information is typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations.

We take the security of your personal data seriously. ovi77 implements a range of technical and organisational safeguards designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

Our Security Measures Include

• 256-bit SSL/TLS encryption for all data transmissions between your device and our servers, ensuring that your personal and financial information cannot be intercepted in transit.
• Strict internal access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis and subject to confidentiality obligations.
• Regular security audits, vulnerability assessments, and platform monitoring to identify and remediate potential threats in a timely manner.

6. Your Rights

As a registered user of ovi77, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting us at the email address provided in the Contact Us section of this policy.

• Right of access — you may request a copy of the personal data ovi77 holds about you, free of charge, within a reasonable timeframe.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to erasure — subject to applicable legal and regulatory obligations, you may request that ovi77 delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing — in certain circumstances, you may request that ovi77 limit the ways in which your personal data is used while a query or dispute is being resolved.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes. Upon receiving such a request, we will cease processing your data for that purpose immediately.

Please note that certain rights may be subject to limitations where they conflict with ovi77's legal obligations, such as the requirement to retain financial transaction records under anti-money laundering regulations. We will always communicate any limitations clearly and transparently.

7. Payment Data and Financial Information

When you make deposits or withdrawals using payment methods such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, ovi77 collects the minimum financial data necessary to process your transaction. This may include your mobile wallet number, partial card details, and transaction reference numbers. We do not store full card numbers or CVV codes on our servers.

All payment processing is handled by certified third-party payment processors who comply with applicable financial security standards. ovi77 is not responsible for the privacy practices of these payment processors; we encourage you to review their respective privacy policies.

8. Third-Party Links

The ovi77 platform does not contain links to external third-party websites. However, game content delivered by software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi operates within our platform environment. ovi77 is not responsible for the data practices of these game providers. Their processing of technical session data necessary to deliver game functionality is governed by their own privacy policies.

9. Children's Privacy

ovi77 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any individual under the age of 21. If we become aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on ovi77, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

ovi77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Your continued use of ovi77 following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised policy, you must discontinue use of the platform and may request deletion of your account and associated personal data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ovi77 handles your personal data, please contact our privacy team. We are committed to responding to all privacy-related enquiries within 5 business days.

Email: [email protected] — Please include your registered username and a brief description of your request in your message. Do not include sensitive financial details such as full card numbers or wallet PINs in any email correspondence.